In any business, good help is hard to find. In transportation and logistics, good repair shops are even tougher to come by. Trucks are a fleet’s lifeblood. It’s vital to keep them up and running, and just as vital to have a reliable repair shop. There are several key factors in the quest to becoming that heavy-duty shop fleets rely on. It might take a little work. However, the solid rep you build will be worth it in the end.
Reliable Repair Shop Factors Include Transparency
Reliable repair shops know that transparency builds trust. They have nothing to hide and jump at the chance to be open and honest. Trustworthy repair shops use things like estimates, invoicing, and making good on promises to promote openness with clients. They own up to errors and make things right when mistakes happen. Shops that generally provide excellent service and go the extra mile to give value at all times are ones fleet managers rely on.
Up Your Efficiency Game
Efficient heavy-duty repair shops do jobs quickly to keep customers coming back. However, reliable shops know it’s important to increase efficiency without decreasing quality service. Using Vehicle Maintenance Reporting Standards (VMRS) is one way to save time while keeping a high level of service. Another way is to use labor guides and equip your shop with lifts. Any system or tool that streamlines your process ups your efficiency game.
Organization is one more key factor for improving efficiency to support a reliable reputation. Make sure techs put away tools and clean up workspaces after each job. Streamline how you handle estimates and workflow. Change the shop layout, if necessary. An organized repair shop is more efficient, but staying organized might mean reviewing and reorganizing from time to time. Procedures become outdated, and some tools get used less as technology and techniques change. Don’t be afraid to move things around and let go of what no longer works. Your customers will benefit in the end, but so will your techs.
Stay on Top of Training and Certifications
Customers looking for a good repair shop are advised to ask about licenses and certifications. Those things are reliable repair shop factors because they prove you and your techs know what you’re doing. They’re very important in a business like heavy-duty repair. Whether a customer’s fleet is entirely old-school diesels, new, high-tech self-driving trucks, or a mix of both, they’ll want to know your techs have the training to work on them all.
Make Life Easy for Customers
You can try to be strategic about choosing where to put your shop. But it’s almost impossible to find one location that’s central for everyone. Consider taking your show on the road and providing convenient mobile service alongside traditional in-shop repairs and maintenance. Sending your techs to out-of-the-way customers and ones who’ve had a breakdown on the road is an answer to their prayers. What’s more, nearby fleet managers that still have a hard time scheduling PMs and planned repairs appreciate the convenience of you coming to them. Your techs can line up several trucks or even the whole fleet. Then, they can go through them in record time, right in customers’ very own yards.
Using heavy-duty repair shop software is one way to take care of several reliable repair shop factors in one shot. Programs like Fullbay streamline processes like estimates, invoicing, inventory, and parts ordering to enhance efficiency. Fullbay software lives in the Cloud, so your techs can access it from anywhere when performing in-house or mobile service. Plus, Fullbay has a customer portal that allows fleet managers to request service, check on job progress, pay invoices, and view estimates, which all supports transparency. Fullbay is a powerful tool that helps build your reputation for being a go-to heavy-duty repair shop fleet managers rely on.